Lola UK Terms of Use
The text below describes the rules and terms of use of the site and warns the user of the limitations and risks involved. By using the site, the user tacitly accepts these rules and terms of use, aware that Al Alegria may change the terms described below without prior notice. If you do not agree to these terms, please do not use the site.
Company identification
Al Alegria, Lda, legal person no. 16152179, with registered offices at 28 Adscombe Avenue TA6 4NH Bridgwater, is the legitimate owner of the domain www.lolaoficialfromrio.com. All communications addressed to the company should be sent by registered post to 28 Adscombe Avenue TA6 4NH Bridgwateror by email to lolacosmetics.uk@gmail.com
Site contents
Site content’ means all the information on this site, including text, images, illustrations, graphic design, web design and software. The content on this site is the property of Real Natura Ltd and may not be copied, altered or distributed unless expressly authorised by the company. This site also contains texts, illustrations and photographs duly licensed by the authors and manufacturers and which may not be copied, altered or distributed except with their express authorisation. Real Natura accepts no responsibility for the usurpation or misuse of the aforementioned illustrations and photographs.
Site functionality
By using the catalogue you agree that entry, browsing and any order you may place are at your own risk, and Al Alegria, Lda is not responsible for any damage that may occur to you as a result of using the Service, including contamination by computer viruses. Promotions in force are always limited to existing product stock.
Product and/or service prices
The sale price of the products and/or services made available corresponds to the price indicated in the purchase process and which is shown with an indication of VAT at the rate in force.
The Company reserves the right to change, rectify and/or update prices without the need to inform the user and/or customer in advance, without prejudice to the fact that, if the final updated/changed/rectified price is higher than the price at the time of purchase, the registered customer must be informed of this fact so that they can, if they wish, accept the new offer and pay the difference or cancel the order within 14 days of this communication.
Where applicable, the price of transport and/or delivery is added to the purchase price of the product and/or service.
By mistake, some products may be incorrectly priced, so we check prices every time we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform you by email and await your decision to accept the new offer or cancel the order.
Sending and receiving orders
Orders can only be placed through this website.
The Company undertakes to fulfill the order without unnecessary delays and, in any case, no later than 30 days from the conclusion of the contract.
The delivery of orders to the address provided by the user during registration will be carried out by a courier contracted by the Company for this purpose. The courier’s identification, delivery times, and other useful and necessary information for the proper execution of the order will be communicated and made available in due course.
The Company is not responsible for damages caused during the transportation of orders. Therefore, it is the customer’s responsibility to inspect the order upon receipt. If any anomaly in the packaging is detected at the time of delivery, it must be immediately reported to the courier representative and noted in writing on the delivery receipt. Any incidents must be reported on the same day and, whenever possible, documented with photographs of the recorded damages.
If any issues with the received order are identified, such as missing items, the customer must notify the Company within 48 hours.
If the registered customer fails to receive the order at the time of delivery by the courier for reasons beyond the Company’s control, they will be required to cover the costs associated with a second shipment, regardless of the selected payment method.
The Company is not responsible for any expenses incurred due to orders not received by the customer and, consequently, not delivered by the courier.
For orders returned because they were not accepted by the recipient, the registered customer will have a history of uncollected orders, which may, at the Company’s discretion, justify the refusal of new orders.
The Company will not be liable if the merchandise, or part of it, is lost, misplaced, damaged, or delayed due to circumstances beyond its control or due to acts or omissions by the customer, the contracted courier, or any third party.
If any item is out of stock, the customer will be informed that the item is unavailable and when it will be back in stock. The customer can choose to wait or receive the remaining items.
The website only delivers to United Kingdom.
If all products are in stock, the delivery time is generally 3 to 4 business days. However, during periods of high order volume, this time may be extended.
Al Alegria Ltd advises that the courier does not deliver on weekends or national holidays.
Orders placed during the weekend will only begin to be processed by Al Alegria Ltd on the next business day (Monday to Friday, provided it is not a national or municipal holiday).
Payments
When placing an order, the customer can choose between the payment methods available, whichever is most convenient for them:
- Google Pay
- Apple Pay
- Mastercard
- Visa
Ban on access to the service
Al Alegria may deny access to any user, at any time without prior notification, if it considers that their access violates these Terms and Conditions or if it considers that their online conduct may be harmful to its business, its users or any other persons related to it.
Contact
The Store can communicate with its users through information placed on its pages, via e-mail.
Users can communicate with Real Natura via:
E-mail – lolacosmetics.uk@gmail.com
The Personal Data Protection Act (hereinafter ‘LPDP’) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter ‘GDPR’) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.
Under the terms of the law, ‘personal data’ means any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person, so the protection does not cover the data of legal persons.
By accepting this Privacy Policy, the user gives their informed, express, free and unequivocal consent for the personal data provided via the www.realnatura.pt website to be included in a file for which Real Natura Lda. is responsible, the processing of which under the terms of the LPDP and the GDPR complies with the appropriate technical and organisational security measures.
Al Alegria Lda. maintains a database with its customer records. The data contained in this database is solely the data provided by the customer at the time of registration and is collected and processed automatically, under the terms approved by the National Data Protection Commission, by Al Alegria Lda, the entity responsible for the corresponding file.
Under no circumstances will information be requested about philosophical or political beliefs, party or trade union affiliation, etc.
Purposes of processing personal data
The personal data we process through this page will only be used for the following purposes:
- Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
- Processing orders;
- Communicating with customers and answering questions;
- Processing enquiries;
- Processing complaints;
- Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
Exercising rights
In accordance with the provisions of the LDPD and the GDPR, users may exercise their rights of access, rectification, erasure, restriction, opposition and portability at any time by making a request by any of the following means:
Email – lolacosmetics.uk@gmail.com
If the user wishes, at any time, to cease to be part of the Al Alegria Lda. database, they may exercise this right through these contacts.